CGI Sliding & Patio Doors Nationwide | TruePane Windows & Doors

CGI Sliding & Patio Doors: The West Palm Beach Owner’s Guide

We stock and install CGI-compatible sliding and patio door parts across West Palm Beach, with most roller, track, and lock replacements running $120 to $480 installed depending on the part and your CGI series. Same-week scheduling is standard on parts we keep on the truck, and we carry OEM CGI hardware plus quality aftermarket equivalents matched to your specific door. What usually sends a West Palm Beach homeowner looking for this page is a door that’s gone from sliding smooth to dragging, sticking, or refusing to latch, and the culprit is almost always one of three things: the rollers, the track, or the lock mechanism. Salt air, sand grit, and summer humidity work on those parts year-round in this climate, and a CGI door that was installed in 2012 has been weathering that abuse for over a decade.

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Which CGI Models This Applies To

CGI’s sliding and patio door lines used in West Palm Beach break down into a few families you’ll find on a label or sticker on the door’s edge or header: the Estate Collection, the Targa series, and the legacy Classic impact doors that predate CGI’s acquisition by PGT in 2014. If you pull the sliding panel and look at the top corner of the fixed panel frame, you’ll usually find a CGI sticker with the series name, the glass make-up (impact, laminated, insulated), and a manufacture date. That sticker matters more than you’d think. A roller assembly for a 2006 Classic door is not the same as one for a 2019 Estate door, and anyone who tells you “CGI parts are all the same” has never actually pulled both. For the OEM-versus-aftermarket call: we stock genuine CGI parts when the door is still under warranty, because installing a non-OEM roller on a warranted door gives the manufacturer an easy reason to deny a future claim. On doors past warranty, we often recommend a quality aftermarket roller or lock that outlasts the original at a lower price, and we’ll show you both options on paper before cutting anything. TruePane is an independent service provider, not affiliated with CGI, which means we stock parts from multiple sources and quote what’s actually best for your door, not what one brand’s catalog pushes.

Signs Your CGI Sliding & Patio Door Is Failing

• You’re using two hands to slide it. The roller bearings are seizing or the nylon wheel has flat-spotted. Flat-spotted rollers don’t roll anymore, they scrape, and every scrape against the track makes the fix more expensive.
• The door drops when you pull it toward you. That’s a worn roller adjustment screw or a collapsed roller housing. It also means the door’s weight is now riding on the track edge instead of the wheels, which gouges the aluminum.
• You see a gap of daylight at the top or bottom corner. On an impact-rated CGI door, that gap means the door is out of alignment and the weatherstripping can no longer seal. In a West Palm Beach storm, that’s not an inconvenience, that’s water coming in.
• The lock lever moves but the hook doesn’t engage. CGI multi-point locks use a gearbox that strips over time, especially when the door has to be muscled shut because the rollers are already shot. People keep forcing it until the lock gives out too.
• The track is pitted or the anodized coating is worn through. This is mostly a coastal issue, salt from the Intracoastal and the ocean settles on the track, the aluminum oxidizes, and now the door rides over corrosion instead of a smooth channel.

Replacement Cost & What’s Included

In West Palm Beach, a roller replacement on a CGI slider typically runs $120 to $240 installed, including the new roller assemblies, track cleaning, and final adjustment of both the height and the lock alignment. A track replacement or a multi-point lock replacement lands in the $280 to $480 range depending on whether we’re swapping the full track, splicing a section, or rebuilding the lock gearbox. The biggest variable on the track is whether we can replace just the worn side or need to replace the full channel, and that won’t be known until we pull the door. Our written quote includes parts, labor, haul-away of the old hardware, and the adjustment to make the door close and seal properly. You’ll see the line-item before work starts. If we quote a roller replacement at $180, that’s what’s on the bill, no “we found extra track damage” surprise after the fact unless you authorize it first. Every parts job is covered by our Done Right Promise: if the door doesn’t slide right, we come back and make it right, no paperwork and no arguing.

DIY or Call Us?

Here’s the honest split. You can safely clean the track yourself: vacuum out the sand and grit, wipe the channel with a dry cloth, and that alone sometimes buys you months. You should not attempt to remove a CGI sliding panel yourself to replace rollers. A CGI impact door with laminated glass and the aluminum frame weighs somewhere between 150 and 300 pounds, and lifting it out without the right technique and a second set of hands is how people get hurt and how glass gets cracked. There’s also a real gotcha with CGI doors that isn’t obvious until you’ve done a few of them: older Classic and Estate rollers use a proprietary height adjustment that requires a specific hex tool and the rollers seat into the frame in a specific orientation. Install a cheap universal roller backwards and the door will bind worse than before. If the door is dragging, sticking, or the lock is fighting you, call us at (561) 264-1279. We’ll come out, tell you what’s actually worn, and give you a fixed number before anyone touches a screw.

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