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AfterCGI Custom Windows & Doors in West Palm Beach: What to Know First
CGI custom windows and doors in West Palm Beach can be repaired, replaced, or restored by TruePane Windows & Doors - an independent CGI service provider that has worked on the brand’s impact-rated lines across Palm Beach County for years. Most custom jobs are completed in a single visit, with honest upfront pricing and no surprise line items. We’re not the cheapest bid, and we won’t pretend to be. We’re the crew that fixes what the low bid left behind.
If you own a CGI window or door that’s binding, fogging, leaking, or simply not closing the way it did when it was new, this page is for you. Call (561) 264-1279 and you’ll get a live person - not a voicemail tree, not a callback form.
How CGI Products Fail - and How We Fix Them
Every window and door brand has its habits. CGI’s impact-rated products are well-built for what they’re designed to do, but after ten or fifteen years of salt air and summer humidity in West Palm Beach, certain patterns emerge. Here’s what we see most often:
- CGI Estate Collection and Sentry Series roller wear on oversized sliders. The rollers on big custom sliders carry hundreds of pounds, and when they flatten or seize, the door starts dragging and the lock stops aligning. We replace the rollers and re-set the panel height, then check that the interlock seals actually meet. Most of the time the door just needed the right rollers and a true frame, not a replacement.
- Fogged insulated glass units (IGUs) on CGI Aria and Tribute series windows. A fogged seal is not a sign the whole window failed. The glass unit can be replaced while the frame stays put, which saves the homeowner thousands compared to a full replacement. We measure the opening twice, order the IGU to spec, and register the glass warranty in writing before we leave.
- Sagging or binding casement hardware on CGI casement windows. West Palm Beach’s humidity swells wood trim and settles frames, and a casement crank that fights you is usually a sign the sash is no longer square in its opening. We correct the sash geometry, replace worn hinges or crank mechanisms with OEM or quality aftermarket parts, and test the operation repeatedly before we call it done.
- Failed weatherstripping and seal degradation on CGI fixed and picture windows. Direct sun and coastal air break down rubber and foam seals faster here than almost anywhere else in the state. When seals shrink or crack, you get drafts and water intrusion. We strip the old seals, clean the channels, install manufacturer-matched weatherstripping, and confirm the reveal is clean.
- Improperly installed custom shape windows that leak at the corners. We regularly see arched, radius, and other custom CGI windows that were set into out-of-square rough openings. The frame gets twisted, the seal fails, and water finds its way in. We pull the unit, correct the opening, re-flash it properly, and reset the window so it drains the way the manufacturer intended.
Our CGI Custom Windows & Doors Process
Here’s how a typical CGI custom windows or doors job goes when you call TruePane:
- 1
You call (561) 264-1279. A live person answers, asks what’s going on with your CGI product, and schedules a visit.
- 2
A background-checked, uniformed technician arrives. We measure every opening twice. We don’t trust existing measurements, even if they’re written on the old order form.
- 3
We diagnose honestly. If the frame is square and the problem is a failed IGU, a worn roller, or bad weatherstripping, we tell you. If the whole unit is beyond saving, we tell you that too - and show you why.
- 4
We quote manufacturer lines side by side on paper. You see exactly what you’re buying, what it costs, and which warranty layers attach to it. No surprises on the bill.
- 5
We do the work. Correct parts, clean installation, and no shortcuts. If it’s a custom shape window, the rough opening gets corrected before the new unit goes in.
- 6
We test, clean up, and register both warranty layers in writing. If it’s not square, plumb, and sealed, it’s not done. That’s the rule Dale Kessler has kept on the whiteboard since the first job.
What CGI Custom Windows & Doors Costs in West Palm Beach
Here’s what you can expect to pay for common CGI custom windows and doors work in West Palm Beach:
| Job Type | Typical Range in West Palm Beach |
|---|---|
| Single IGU replacement (fogged seal) on CGI Aria/Tribute | $350-$750 per glass unit |
| Sliding door roller and track replacement (CGI Estate/Sentry) | $275-$650 per panel |
| Weatherstripping and seal replacement (per window or door) | $125-$350 per opening |
| Casement hardware rebuild (hinges, crank, sash alignment) | $300-$700 per window |
| Custom shape window reset (corner leak correction) | $650-$1,400 per opening |
| Full custom window replacement (impact-rated) | $1,200-$3,500+ per opening |
What moves the price is the size of the opening, whether the work requires scaffolds or a lift for second-story custom shapes, and whether we’re correcting someone else’s out-of-true installation. Call (561) 264-1279 for a free estimate with a written, line-item quote. We show you every number before work starts.
Why West Palm Beach Homeowners Call TruePane Windows & Doors for CGI Work
We’re an independent CGI service provider, not a manufacturer rep. That means our loyalty is to you, not to a warranty quota. Every job is covered by our Done Right Promise - if it’s not right, we come back and make it right. No paperwork, no arguing, no fine print that covers neither of us.
Our technicians have worked on CGI products alongside Andersen, Pella, and PGT, so we know how CGI’s lines behave compared to what else is on the market in West Palm Beach. And behind every job is a team that’s been serving local communities since 2008, with Dale Kessler’s own training in building construction technology at Palm Beach State College guiding the standard on every install. We’ll be there when we say, and we’ll stand behind the work in writing.
FAQs
No. In most cases, replacing a failed IGU, roller, or weatherstripping with manufacturer-matched parts does not void the existing warranty on your CGI product. We register both warranty layers in writing and document the work, so if a future claim comes up, you have the paper trail. Call (561) 264-1279 and we’ll walk you through what applies to your specific unit.
We source OEM CGI parts when they’re available and the right fit, and we use quality aftermarket parts when they’re the better call for an older model line. We always tell you which one we’re quoting and why. If a custom shape window needs a glass unit, we order it to spec from a certified fabricator - no generic glass, no guessing.
Most repairs are done in a single visit. A fogged IGU replacement usually takes longer because the new glass unit has to be fabricated to order, but the majority of roller, seal, and hardware work is completed the same day we’re on site. We’ll give you a straight answer on timing before we schedule.
If the frame is square and structurally sound, repair is almost always the better financial call. Failed glass, worn rollers, and bad weatherstripping don’t require a full replacement. But if the frame is twisted, water-damaged, or the original install was done wrong, replacement is the honest answer. We’ll show you the difference so you can make the call with your eyes open. Call (561) 264-1279 for a free estimate.
Yes. We’d rather work on a custom shape than a standard double-hung any day. Arched and radius windows are where the industry cuts corners, and we see the leaks that result. In neighborhoods like El Cid and Flamingo Park, where homes have character windows that aren’t made standard anymore, we reset, reseal, and replace the glass to keep the original look without the water intrusion.
Written by Dale Kessler, Owner, TruePane Windows & Doors at TruePane Windows & Doors, serving West Palm Beach and nearby areas.
Six Reasons Homeowners Choose TruePane Windows & Doors
Impact systems engineered to design pressures up to +/-100, matched to your wind zone - your openings hold when the storm arrives.
Low-E insulated impact glass from our manufacturer lines commonly cuts monthly cooling bills 20-30%.
Laminated impact glass shuts out up to 40% of outside noise - traffic, neighbors, weather.
Monitoring services run $30-90 a month. Laminated impact glass resists forced entry around the clock, with no subscription.
Florida homeowners average around 25% savings on the windstorm portion of their policy after protecting every opening - some homes qualify for more.
A full impact package upgrades curb appeal, buyer confidence and appraised value in one project.