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AfterWhy West Palm Beach Homeowners Choose CGI Windows & Doors
We provide CGI service in West Palm Beach, from the historic districts to the waterfront condos. TruePane Windows & Doors is an independent CGI service provider, not a factory-authorized dealer, which means we recommend the repair or replacement that serves your house and your budget, never a warranty quota. Call (561) 264-1279 and a live person answers, day or night.
CGI has built a strong name in Florida impact products. The Estate Collection, Sentinel Series, and Classic Impact lines show up in thousands of homes across Palm Beach County. We have worked on them for over a decade, and we know where they hold up and where they fail. West Palm Beach is a salt-air market. That changes everything about how a window frame, crank, and seal behave over twenty years. If you own a CGI product that is fogged, binding, or leaking, this page will tell you what is actually going on and what it costs to fix it right.
Why Trust TruePane Windows & Doors for Your CGI Windows & Doors?
Our crews have been working on CGI windows and doors across Palm Beach County for over a decade, so we know exactly how these products hold up to South Florida’s salt air, humidity, and wind-driven rain. We are strictly independent, never factory-authorized, so we give you honest repair vs. replace advice without any warranty pressure. That distinction matters more on CGI work than most people realize.
Dale Kessler grew up in Northwood Hills and spent enough summers watching his father re-glaze storefront windows along Dixie Highway to know he wanted to work with glass for a living. He trained in building construction technology at Palm Beach State College, then spent the better part of two decades measuring, setting, and sealing windows and doors across Palm Beach County before starting TruePane. Our technicians know CGI hardware the way a mechanic knows a particular engine. When a Sentinel Series casement will not crank, we do not guess. We open it, find the corroded operator, and tell you whether the fix is a $40 part or a full sash rebuild. We carry factory-spec CGI hardware and weatherstrips on the truck for most service calls in West Palm Beach, and we measure every opening twice before we write anything down.
Every job we do carries the Done Right Promise and The Keystone Standard: both manufacturer warranty layers registered in writing, durations stated, before the truck leaves your driveway. Dale keeps the founding rule on the whiteboard in our shop: if the pane is not true, the job is not done. He also has a saying that gets used when a corner was cut on the last install. “If it is not square, plumb, and sealed, it is not done.” We build our whole workday around that sentence.
Common CGI Windows & Doors Problems We Fix in West Palm Beach
We see the same handful of failures year after year on CGI products in this city. Here is what actually goes wrong, and why it happens here more than inland.
- Fogging and mineral haze between panes. The Estate Collection and Sentinel Series both use double-glazed insulated glass units. When the perimeter seal fails, humid Florida air gets pulled between the panes. You get fog, then a white mineral haze as the moisture evaporates and leaves deposits behind. No cleaner fixes this. The glass pack has to come out. We rebuild the sash with new argon-filled insulated glass, which restores the energy performance and the clarity.
- Stiff or frozen casement and awning cranks. CGI’s casement and awning operators use steel and zinc hardware that does not love salt air. Along the Intracoastal and Lake Worth Lagoon, we see cranks that seize after five or six years. The gears corrode internally, and eventually the handle will not turn. We replace the operator with stainless steel hardware, which is the same fix we used on a 2006 waterfront condo near downtown West Palm Beach where two Sentinel Series casements had corroded shut. We rebuilt both sashes with new argon-filled insulated glass units and stainless steel crank hardware, then reset the frames with fresh caulk and marine-grade gaskets. They opened smoothly and passed a water-spray test the same day.
- Warped or delaminating frames on early-generation vinyl. The oldest CGI Classic Impact lines, especially on west-facing walls in neighborhoods like Flamingo Park, have taken twenty years of afternoon sun. Some of that early vinyl delaminates at the corners. The frame bows. A bowed frame means the sash no longer seats square, which means air leaks, water intrusion, and a lock that fights you. When the frame is warped, we do not patch it. We replace it.
- Deteriorating weatherstripping and gaskets on impact sliders. The Targa Series sliders and the older Classic Impact sliders both depend on interlock weatherstripping at the meeting rail. After years of sun and salt, that rubber turns brittle and falls apart. You will feel a draft or see water tracking at the interlock. We replace the gaskets with marine-grade material that holds up longer in coastal conditions than the original.
- Scraping or dragging sliders. A CGI slider that scrapes when you push it is usually riding on worn rollers or a track full of sand and shell grit. Sometimes the problem is a bent track, which happens when a slider gets forced during a storm shutter installation. We pull the panel, inspect the rollers and track, and replace what is worn. If the frame is still square, the repair is straightforward and usually done in one visit.
CGI Parts & Our Repair-vs-Replace Approach
We stock factory-spec CGI hardware and weatherstrips for the model lines we service most in West Palm Beach: the Estate Collection, Sentinel Series, Classic Impact, and Targa Series. For seals and balance systems, we often use marine-grade aftermarket components that outperform the original in coastal conditions. A standard OEM rubber gasket will fail again in a few years near the lagoon. A marine-grade EPDM gasket will not. We would rather install the better part and tell you why than install the factory part and schedule another visit.
Our repair vs. replace logic is simple. If the frame is sound, we repair. Sash hardware, weatherstrips, rollers, operators, locks, and isolated glass replacements are all fair game. If the frame is warped or the glass pack is compromised across multiple sashes, replacement is usually cheaper long-term than repeated patch jobs. We will write both options on paper, side by side, with real numbers, and let you decide. Call (561) 264-1279 and we will come measure and price it honestly.
Our CGI Service Process - Step by Step
Most CGI service calls in West Palm Beach are single-visit jobs. Here is how we work.
- 1
Diagnosis. Our technician inspects the frame, sash, hardware, glass pack, and weatherstripping. On a CGI window, we check the frame for square before we do anything else, because a frame that is out of plumb will kill new hardware in months. We measure the rough opening and confirm the product line and generation so the right parts go in.
- 2
Repair or replacement. If we are repairing, we install factory-spec or marine-grade parts as the situation calls for, then reset the sash. If we are replacing, we quote the full frame replacement upfront, including wind mitigation documentation for your insurance file.
- 3
Testing. Every impact window or door we touch gets operated fully and water-tested where possible. We open and close it repeatedly. We check the interlock, the weep holes, and the seal lines. On sliders and casements, we verify the lock engages without forcing.
- 4
Warranty registration and paperwork. Before we leave your driveway, we register both manufacturer warranty layers in writing and give you the durations in plain language. The Done Right Promise applies to our workmanship on every call.
CGI Products We Service & Install in West Palm Beach
We service and install the full CGI lineup that shows up most across West Palm Beach: the Estate Collection, Sentinel Series, Classic Impact, and Targa Series. That includes casements, awnings, horizontal rollers, single-hung, and fixed picture units. We carry common hardware, weatherstripping, and balance components on the truck so most repair calls are completed the same day. For full frame replacements, we quote the CGI model families side by side with other manufacturer lines we carry as an authorized installer for over a dozen brands.
We Also Service These Brands
TruePane Windows & Doors is an authorized installer for more than a dozen manufacturer lines, including, and PGT. If your home has a mix of brands, one call covers all of them. We quote manufacturer lines side by side on paper so you can see exactly what you are buying and what it costs before you decide.
FAQs - CGI Windows & Doors Service in West Palm Beach
Is TruePane Windows & Doors authorized by CGI?
No. We are an independent CGI service provider, not a factory-authorized dealer. That independence means our repair vs. replace advice is based on what your house needs, not on a manufacturer’s sales quota.
Do you use genuine CGI parts?
We stock factory-spec CGI hardware and weatherstrips for the Estate Collection, Sentinel Series, Classic Impact, and Targa Series. For seals and balance systems, we often use marine-grade aftermarket components that last longer in West Palm Beach’s salt air than the original parts.
How long does CGI service take?
Most repair calls in West Palm Beach are done in a single visit. Glass pack rebuilds, operator replacements, gasket replacements, and roller work can usually be completed the same day. Full frame replacements depend on product lead times and, in the Flamingo Park and El Cid Historic Districts, Historic Preservation Board approval, which can add 6 to 10 weeks. Call (561) 264-1279 and we will give you a straight answer on timing.
What CGI models do you cover?
We service and install the Estate Collection, Sentinel Series, Classic Impact, and Targa Series, including casements, awnings, horizontal rollers, and fixed units. If you are not sure which model you have, we can identify it during the service call.
Will your service void my CGI warranty?
No. Independent service does not automatically void a manufacturer warranty, and we register both warranty layers in writing before we leave. We follow factory-spec procedures on all warranty-eligible work so your coverage stays intact. Every job also carries our Done Right Promise.
How much does CGI window repair cost in West Palm Beach?
The honest answer is that it depends on the failure. A corroded crank operator replacement typically runs $85 to $180. A full glass pack rebuild on an Estate Collection casement usually runs $220 to $380 per sash. Full frame replacement is a bigger conversation and depends on the product line, size, and whether you are in a historic district. Call (561) 264-1279 for an exact quote, estimates are free.
Book Your CGI Service in West Palm Beach, FL
If your CGI windows or doors are fogged, binding, leaking, or just not closing square, call TruePane Windows & Doors at (561) 264-1279. A live person answers 24 hours a day. We will schedule a service call, diagnose the problem, and put the price in writing before any work begins.
Written by Dale Kessler, Owner at TruePane Windows & Doors, serving West Palm Beach since 2008.
Six Reasons Homeowners Choose TruePane Windows & Doors
Impact systems engineered to design pressures up to +/-100, matched to your wind zone - your openings hold when the storm arrives.
Low-E insulated impact glass from our manufacturer lines commonly cuts monthly cooling bills 20-30%.
Laminated impact glass shuts out up to 40% of outside noise - traffic, neighbors, weather.
Monitoring services run $30-90 a month. Laminated impact glass resists forced entry around the clock, with no subscription.
Florida homeowners average around 25% savings on the windstorm portion of their policy after protecting every opening - some homes qualify for more.
A full impact package upgrades curb appeal, buyer confidence and appraised value in one project.